macc Netzwerk
CX-Synergies
The free network for CX professionals — once a year, cross-industry, focused on practice.
1×
per year
Free
to join
CX
focus
Why CX-Synergies?
Peer exchange, not conference
Practical impulses plus deep, confidential exchange — the mix that large events often miss.
One host, one CX journey
Each member company hosts once. We dive into real CX work — not slide decks.
Same questions, different industries
Whether telecom and logistics, retail, or pharma: the challenges are similar. Compare notes on equal footing — without competitive pressure.
Industries in the network
- Telecommunications
- Pharma
- Logistics
- Energy
- Insurance
- Automotive
- Construction
- Retail
- Consumer products
What we discuss
Customer experience management — strategically vital, operationally demanding.
Customer centricity does not follow a one-size-fits-all recipe. In the network we share what actually works — and what does not. Value comes from tackling real everyday questions together.
Topics from past meetings
- CX and organisation
- KPIs and measuring success
- Embedding in culture and teams
- Customer voices and insights
- Digitalisation and experience
- CX culture and ownership
- Methods and structure
- Employee and candidate experience
- CX tools in practice
- Making the case for CX
14 – 15 January 2027
Starts Thursday at 15:00 and ends Friday around 15:00.
Location: Stellantis, Adam-Opel-Haus, Rüsselsheim
Registration deadline: 15 December 2026
RegisterHow a meeting runs
- 1
Thursday
Afternoon
Impulses and introductions — the afternoon closes with a shared discussion of a practical example.
- 2
Thursday
Evening
Shared dinner — informal exchange is part of the format.
- 3
Friday
All day
Barcamp on topics agreed in advance — at the host company's location.
What matters to us
Confidentiality
Open exchange needs trust. A confidentiality agreement is the foundation of every meeting.
Personal touch
Informal address from day one. A warm atmosphere, new faces each time, and lasting connections.
Close to practice
Exchange on current topics with implementation experience — real projects and lessons learned from everyday work.
Voices from the network
Incredibly enriching — you pick up what other companies are really doing. I took away a lot I can change.
- Everyone faces similar topics. Not everything is solved — that is motivating.
- We make sure someone from the company attends every time. Everyone benefits.
- Rethinking my own questions and learning from peers — many ideas for everyday work.
- Changing participants, new faces — yet continuity with people you grow with.
- A particularly warm group. The personal atmosphere is something special.
Your contacts
Questions about joining or the network? Get in touch.
Markus Goller
LinkedIn
Interested in CX-Synergies?
Write to us — we will follow up with dates, format, and details on participation.